1. Order Cancellations

We're committed to delivering fresh, high-quality groceries right to your door. We do not permit order cancellations once an order has been placed to ensure our team can prepare and dispatch your items quickly.

2. Refunds

You may be eligible for a refund if you receive an item that is:

• (i) Damaged: The product is broken, smashed, or otherwise unusable.
• (ii) Spoiled: The food has expired or is visibly rotten upon arrival.
• (iii) Incorrect: You received the wrong item or a different product than what you ordered.
• (iv) Missing: An item you were charged for is missing from your delivery.

3. To request a refund, please contact us within 30 minutes of receiving the products, along with :

• (i) Your order number.
• (ii) A clear description of the problem.
• (iii) A clear image of the item showing the issue (e.g., damaged packaging, visible spoilage, or the incorrect product).

4. Contact Us

If you have any questions or need assistance with orders or refunds, please contact us!

Thank you for shopping with WELGATE LIFESTYLE!