1. Shipping Destinations

To guarantee the quality and freshness of our food products, our home delivery service is currently available only within a 10-kilometer radius of our store. If your delivery address falls outside of this radius, you will not be able to make the purchase and this will be notified at checkout. We apologize for any inconvenience this may cause.

3. Order Processing Time

Orders are typically processed within 15 minutes after payment confirmation. Please note that processing times may be longer during peak seasons or promotional events and delivery times may vary based on traffic and demand.

5. Order Tracking

Once an order has been made, you can track your orders via the "My Orders" section in your account. If you have any questions about your order status, please contact our team.

6. Undeliverable Packages

In the event that a package is undeliverable due to incorrect address information or other circumstances, we will contact you for assistance. Additional shipping charges may apply for re-delivery.

8. Contact Us

If you have any questions or concerns regarding our shipping and delivery policies, please contact us.

Thank you for shopping with WELGATE LIFESTYLE!